App name: Hand2Go
Developer / Legal entity: HAND2GO TECHNOLOGIES - FZCO
License: 63991
Address: Premises Number 001 - 63991, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Support email: office@hand2go.com
Effective date: 03.03.2026
Privacy Policy for Hand2Go (com.hand2go.app)
1) Purpose of this Policy
This Privacy Policy explains what data we collect in the Hand2Go mobile app, why we use it, how we store it, who we may share it with, and what rights you have.
This Privacy Policy explains what data we collect in the Hand2Go mobile app, why we use it, how we store it, who we may share it with, and what rights you have.
2) Data we may collect
Depending on enabled features, we may collect:
2.1. Account & profile data
– name/username, profile photo (if provided),
– contact details (e.g., email, phone number — if required),
– language, country/region (if provided or required).
2.2. Transaction & app usage data
– routes, origin/destination cities, dates,
– shipment details (e.g., category: documents/parcel/baggage; weight/size — if entered),
– listing/request status, responses, confirmations,
– in-app messages/chat content (if messaging is available).
2.3. Verification (KYC) data (if enabled)
– identity documents and verification information,
– selfie/ID photos and supporting proofs (e.g., tickets/trip proof), where needed for trust and safety.
2.4. Payments (if enabled)
– payment status, amount, currency,
– transaction identifiers provided by payment processors.
Note: We do not store full card details; payment processing is handled by third-party providers.
2.5. Technical data & analytics
– device/app data: device model, OS version, app version,
– technical identifiers (e.g., advertising ID, where permitted),
– crash logs and diagnostics,
– analytics events related to app interactions.
Depending on enabled features, we may collect:
2.1. Account & profile data
– name/username, profile photo (if provided),
– contact details (e.g., email, phone number — if required),
– language, country/region (if provided or required).
2.2. Transaction & app usage data
– routes, origin/destination cities, dates,
– shipment details (e.g., category: documents/parcel/baggage; weight/size — if entered),
– listing/request status, responses, confirmations,
– in-app messages/chat content (if messaging is available).
2.3. Verification (KYC) data (if enabled)
– identity documents and verification information,
– selfie/ID photos and supporting proofs (e.g., tickets/trip proof), where needed for trust and safety.
2.4. Payments (if enabled)
– payment status, amount, currency,
– transaction identifiers provided by payment processors.
Note: We do not store full card details; payment processing is handled by third-party providers.
2.5. Technical data & analytics
– device/app data: device model, OS version, app version,
– technical identifiers (e.g., advertising ID, where permitted),
– crash logs and diagnostics,
– analytics events related to app interactions.
3) How we use your data
We use data to:
– provide core app functionality (create requests/offers, matching, statuses),
– ensure safety and trust (anti-fraud, moderation, KYC where applicable),
– process payments/refunds (if enabled),
– respond to support requests,
– improve the product (analytics, bug fixing, A/B testing),
– comply with legal obligations and lawful requests (where applicable).
We use data to:
– provide core app functionality (create requests/offers, matching, statuses),
– ensure safety and trust (anti-fraud, moderation, KYC where applicable),
– process payments/refunds (if enabled),
– respond to support requests,
– improve the product (analytics, bug fixing, A/B testing),
– comply with legal obligations and lawful requests (where applicable).
4) Legal bases
We process data based on, as applicable:
– contract performance (providing the service you request),
– legitimate interests (security, fraud prevention, product improvement),
– consent (e.g., certain marketing communications where required),
– legal obligations.
We process data based on, as applicable:
– contract performance (providing the service you request),
– legitimate interests (security, fraud prevention, product improvement),
– consent (e.g., certain marketing communications where required),
– legal obligations.
5) Data sharing
We may share data with:
– infrastructure providers (hosting, databases, notifications),
– analytics providers,
– payment processors,
– KYC/verification providers (if enabled),
– support/moderation teams (internal or contracted),
– public authorities, if required by law.
We do not sell your personal data.
We may share data with:
– infrastructure providers (hosting, databases, notifications),
– analytics providers,
– payment processors,
– KYC/verification providers (if enabled),
– support/moderation teams (internal or contracted),
– public authorities, if required by law.
We do not sell your personal data.
6) International transfers
Hand2Go is a cross-border service. Data may be processed in different countries where our providers/servers operate. We take reasonable measures to protect data in such transfers.
Hand2Go is a cross-border service. Data may be processed in different countries where our providers/servers operate. We take reasonable measures to protect data in such transfers.
7) Data retention
We retain data as long as necessary to:
– provide the service,
– meet legal/accounting obligations,
– resolve disputes and maintain safety.
Retention periods vary by data type.
We retain data as long as necessary to:
– provide the service,
– meet legal/accounting obligations,
– resolve disputes and maintain safety.
Retention periods vary by data type.
8) Security
We apply organizational and technical safeguards (access controls, encryption in transit, monitoring). No method is 100% secure.
We apply organizational and technical safeguards (access controls, encryption in transit, monitoring). No method is 100% secure.
9) Your rights
You may:
– request access to your data,
– request correction,
– request deletion (see also the Data Deletion section on our site/in-app),
– object or restrict processing in certain cases,
– withdraw consent where processing is based on consent,
– lodge a complaint with a relevant data protection authority (where applicable).
Contact: office@hand2go.com
You may:
– request access to your data,
– request correction,
– request deletion (see also the Data Deletion section on our site/in-app),
– object or restrict processing in certain cases,
– withdraw consent where processing is based on consent,
– lodge a complaint with a relevant data protection authority (where applicable).
Contact: office@hand2go.com
10) Notifications & marketing
You can disable push notifications via device settings or in-app settings (if available). Marketing messages are sent only where legally permitted.
You can disable push notifications via device settings or in-app settings (if available). Marketing messages are sent only where legally permitted.
11) Children
The App is not intended for minors under the age permitted by your local laws. If you believe a child provided data, contact office@hand2go.com
The App is not intended for minors under the age permitted by your local laws. If you believe a child provided data, contact office@hand2go.com
12) Updates
We may update this Policy from time to time. The latest version will be available in the App/website. Continued use means you have reviewed the updated Policy.
We may update this Policy from time to time. The latest version will be available in the App/website. Continued use means you have reviewed the updated Policy.
